We dispatch almost all orders placed within 1-2 days (working days) of receipt of the order.

We cannot ship to PO Box addresses.

UK

Our main couriers for UK delivery are Royal Mail and ParcelForce. At times we may use a different courier.

Occasionally shipping companies will charge an additional fee for deliveries to UK addresses in areas classified as remote, such as the UK Highlands & Islands, the Channel Islands and Northern Ireland. We will advise you by email of the additional shipping fee before dispatching your order if there is a shipping surcharge to pay.

International

We do not currently ship overseas, but we are looking to offer this in the future!

If any product ordered is out of stock we will notify you by email.

If you have any questions about delivery / shipping please contact us via email: hello@hendersonhound.co.uk

We hope you will never want to let go of anything that you purchase from us, but don’t worry if you do. Notify us within 14 days of receiving your order and we will refund or exchange your goods - providing they have not been worn or damaged and all packaging and tags have not been removed.

The refund will not include the delivery fee. Goods are returned at your own cost.

To notify us that you want to return or exchange, please email us here: hello@hendersonhound.co.uk. Please include your order number and a copy of your receipt and send your return or exchange to:

Henderson Hound
Returns & Exchange
43 Park Street
Leamington Spa,
CV32 4QN,
Great Britain

Once we receive and inspect your package, providing that all the requirements are met, we will issue a refund and send you a confirmation email. Please allow 5 to 10 business days for the refund to appear in your account, depending on your bank's processing time - this is beyond our control.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.